|IATA Designation||Level 3|
|Coordination Manager contacts (office contacts)||Ingrid Hainy;
+44 (0)20 8564 0620;
|Coordinator contacts (office contacts)||Wade Chan
+44 (0) 208 564 0631
|How to apply for slots||For urgent slot requests during office hours please telephone +44208 564 0613.
SCR requests can be sent by email to
General enquiries can be emailed to
General Aviation and Business Aviation operators without approval to request slots should contact Signature Flight Support via email@example.com or on 020 8283 2500.
|Airport Operating Hours & Airports conditions of use||Heathrow airport is open 24 hours a day, 7 days a week, year round.|
|ACL Office Coverage||ACL provides services from 0830 to 1700 UK local time, on weekdays only (excluding public holidays).|
|ACL Out of Hours Coverage||Outside normal office hours (evenings, weekends, public holidays), service is provided by the airport operator. Please note – the Out of Hours service will only deal with short term ad-hoc schedule changes and new requests. All other changes must be submitted to ACL during normal office hours.
The contact details for Out of Hours assistance at Heathrow are shown below:
Stand Allocation Unit
|Additional Operational Requirements|
|Planned Maintenance||We are currently unaware of any planned closures for maintenance at Heathrow Airport.|
|Local Guidelines||Article 8(5) of the slot Regulation enables additional rules and guidelines for the coordination of airports to be established by the air transport industry or the Coordination Committee to deal with specific scheduling problems and issues, provided such rules
At the airports served by ACL a number of Local Guidelines have been developed and agreed by the Coordination Committees to deal with specific scheduling issues.
Please note as per Airport Capacity Declarations Adhoc Slots will not be cleared between 0430 and 0800 UTC in both Summer and Winter seasons.
Local Rule A
|Sanction and Enforcement Codes||On 1 January 2007 the Airport Slot Allocation Regulations 2006 (SI 2006 No. 2665 – the ‘UK Regulations’) came into effect. The UK Regulations are supplemented by the Misuse of Slots Enforcement Code (the Code), which sets out the processes which the Coordinator and Schedules Facilitator must follow when exercising their powers under the UK Regulation.|
|Slot Performance Committee||The SPC will meet on the following dates to review and develop solutions to slot performance issues at Heathrow Airport.
Tuesday 30 April 2019
|Seasonal Reports||ACL publishes Seasonal Reports for all Level 3 airports. These can be found using the search function here.
Reports for Level 2 and Level 1 airports are not published. If you would like to see reports for these airports, please contact us.
|Capacity Declaration||S21 Capacity Declaration|