Privacy Policy

This privacy policy explains how Airport Coordination Limited (“ACL”, “we”/”us”), a company registered in England with registration number 02603583 and registered address at Rourke House, Kingsbury Crescent, Staines-Upon-Thames, England, TW18 3BA, uses any personal information we collect about you when you use our website, which you otherwise provide to us or which we otherwise collect or use about you during the course of our business.

How will we use the information about you.

We use your personal information (such as name, email address and role) for the following purposes:

  • Where the information has been collected from our website, we use it in order to administer and update our website, in order to facilitate communication with you or otherwise to process any requests you make.
  • Where you have provided the information to us in the regular course of our business, or where it has been provided to us by your employer in the course of our business, to facilitate our communication with you and to process and administer your requests (for example, to use information which you provide to make slot alterations, or to make changes to user registrations).
  • Where you have asked to be put on our marketing database, or you are a business contact and have not opted-out, to provide relevant marketing, market research or other information to you.

We may disclose your information as follows:

  • within the ACL group of companies, in order to facilitate the above purposes;
  • to third parties such as regulators where we have a legal obligation to do so; and
  • to entities which provide relevant services to us (such as PDC A/S, the operator of the OCS portal).

The lawful basis under which we may process your personal data are: (i) where you have given clear consent for us to process your personal data (for example, for marketing purposes); (ii) where the processing is necessary for us to administer a contract we have in place with you; (iii) where the processing is necessary for ACL to comply with a legal obligation; and (iv) where the processing is necessary for us to perform our official functions as airport coordinator. The lawful basis we rely on will be the one which is most relevant to the act of processing being undertaken.

Contacting Us

You may opt out at any time from receiving marketing from us. To opt out, please email or write to our Head of Information Systems at Airport Coordination Limited, Rourke House, Watermans Business Park, The Causeway, Staines-Upon-Thames, TW18 3BA

Access to your Information and Correction

You have the right to request a copy of the information that we hold about you and to have that information corrected (if what we hold about you is not accurate) or erased. Please email us at the address set out above if you wish to do this. We may charge a fee for this service if your request is manifestly unfounded or excessive.

You have the right to complain to the Information Commissioners Office (ICO) if you think we are processing or handling your personal data in breach of our obligations under the General Data Protection Regulations. You can find more information about this (and your other rights under the GDPR) on the ICO website at We would appreciate the opportunity to discuss any concerns you have before involving the ICO.

How long will we keep your Information?

We operate a data retention policy in compliance with our legal obligations and will only keep your information for as long as we need it. This will usually be for the duration of our interaction with you and then for a further period consistent with our legitimate business purposes e.g. to help us respond to queries or to respond to requests from Regulators.


We collect information on the usage of our website using cookies; we use cookies only to personalise and improve your browsing experience. The Cookies we use are listed at the end of this document. You may refuse the use of cookies by selecting the appropriate settings on your internet browser. However, please note that if you do this you may not be able to use the full functionality of our website. If you do not opt out, by using our website, you consent to the use of cookies.

Other Websites

Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites, you should read their own privacy policies.

Changes to ACL Privacy Policy

We keep our privacy policy under review and will place any updates on this web page. This privacy policy was last updated in February 2023.

ACL Site Cookies

ACL uses cookies for a number of purposes listed below. There are a number of different types of cookies including e.g. strictly necessary cookies, analytical cookies, performance cookies, and targeting cookies.

There are plugins/controls that you can sign up to that manage Cookies within your site, a few to name that we have worked with for other clients are: OneTrust and Civic Cookie

Please see the list of cookies below for more information:

_ga.acl-uk.orgAnalyticsThe cookie is used to calculate visitor, session, and campaign data and keep track of site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
_gid.acl-uk.orgAnalyticsThe cookie is used to store information on how visitors usea website and helps in creating an analytics report of how the website is doing. The data collected includes the number of visitors, the source where they have come from, and the pages visited in an anonymous form.
_gat.acl-uk.orgPerformanceThis cookie is installed by Google Universal Analytics to throttle the request rate to limit the collection of data on high-traffic sites