Lucy – Coordinator


Please describe your role in ACL.

“My main responsibility as an airport coordinator is to allocate airport slots in line with Worldwide Slot Guidelines, EU Slot Regulations, capacity declaration and airport local rules. I also carry out slot monitoring of the allocated slots and produce reports requested by our airport/airline customers. “

What does a typical day look like to you?

“I start my day with handling messages (slots requests) that weren’t handled automatically by our system due to various constraints. I review capacity available and allocate/offer closest slots. I liaise with airport, airlines and handling agents over the phone and via emails. My role involves occasional travel to Gatwick airport to attend various meetings. In addition, I dial in for the conference calls to discuss ongoing challenges and to find solutions. “

What’s your favourite part about working here?

“I enjoy the variety of tasks my role involves. It is not all about numbers and reports but also providing customer service. I enjoy travelling to airports and airlines headquarters and learning more about their operation and challenges. This gives me better insight into our role as a coordinator and how our decisions influence what happens at the airport.”

Describe a memorable time at ACL

“My first few weeks at ACL were quite memorable! I remember being overwhelmed with the amount of information my new role requires. Everyone was really friendly and patient during my training. My new manager and colleagues made it very easy for me. Their support and knowledge help me build my confidence and competence. They made me feel like I was part of a family. Feeling I didn’t get when working for large companies.”

Do you have any advice for a new starter?

“Don’t be afraid to ask questions. Try to challenge yourself and think about the answer first then check with your colleagues if it is correct. We are all happy to help you.”

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