Airport info details | Airport Coordination Limited

IATA Designation

Level 2 (Level 3 in W23 for COP28 – 28 November 2023 to 14 December 2023)

Account Manager contacts

Dubai office: +971 4 504 5824

Fernando de Freitas, +44(0)208 564 0626

Coordinator contacts (office contacts)

Elliot Moorton
+971 58 546 4873
elliot.moorton@acl-international.com

How to apply for slots

SCR requests can be sent by email to
slots@acl-international.com General enquiries can be emailed to DXBSTAFF@acl-international.com. General Aviation and Business Aviation operators without approval to request slots should contact their FBO Handling agent.Please note that Freetext and GCR messages will not be accepted.

Airport Operating Hours & Airports conditions of use

Dubai Al Maktoum International airport is open 24 hours a day, 7 days a week, year round.

Dubai Al Maktoum International airport is designated as a Coordinated airport (Level 3) in accordance with the IATA Worldwide Scheduling Guidelines.

Al Maktoum International Airport Conditions of Use for GABA flights – updated 24th November 2023

Al Maktoum International Passenger and Cargo Conditions of Use – updated 24th November 2023

GA Slot Adherence Policy – Updated 17 November 2014

ACL Office Coverage

ACL provides services from 0730 to 2000 Dubai local time (0430 to 1700 UK local time), on weekdays only (excluding public holidays).

ACL Out of Hours Coverage

Outside normal office hours (evenings, weekends, public holidays), or for flights within 24 hours, service is provided by the Dubai International Airport.

Please note – the Out of Hours service will only deal with short term ad-hoc schedule changes and new requests. All other changes must be submitted to ACL during normal office hours.

The contact numbers for Out of Hours assistance at Dubai International are shown below: